Privacy Policy

Privacy Policy

This Privacy Policy applies to the services provided by SKN & BOD Clinic, including its related entities (collectively referred to as “SKN & BOD Clinic”, “we”, “our”, or “us”).

We take the protection of your personal information seriously and are committed to handling it responsibly. We comply with the Privacy Act 1988 (Cth) and recognise your right to control how your personal data is collected, used, and disclosed.

This policy explains how we collect, use, store, and share your personal information, how you can access and correct it, and how you can make a privacy-related complaint.

By using our website, booking our services, or providing your personal information to us, you agree to the collection, use, and disclosure of that information as outlined in this policy.

What We Collect
Personal information we may collect includes, but is not limited to:
● Your name and date of birth
● Contact details, including an emergency contact
● Treatment history and preferences
● Before and after treatment photographs
● CCTV footage where applicable
● Payment details (e.g., bank account or credit card information) and payment history
● Sensitive health information, such as medical history, allergies, and telehealth consultation records

We may also collect data from your use of our website and online platforms, including IP address, browser details, device type, location data, pages visited, and interactions with our social media accounts, often through cookies or similar technologies.

Non-identifiable information that cannot reasonably be linked to you is not considered personal information under this policy.

How We Collect Your Information                                                                                        We collect personal information directly from you in situations such as:
● Booking or purchasing treatments through our website
● Completing a client card before or during a clinic visit
● Contacting us via phone, email, or social media
● During consultations and treatments
● Providing feedback or responding to surveys

You are not required to provide personal information, but without it, we may be unable to deliver some services or products.

Cookies & Tracking

We use cookies, web beacons, and similar tools to improve your experience on our website. These technologies help us remember your preferences, analyse website traffic, and enhance functionality. 

Most browsers accept cookies by default, but you can adjust your settings to block them—note that some website features may not function properly if you do so.

Use & Disclosure of Personal Information
We use your personal information to:
● Deliver treatments, products, and related services
● Maintain accurate treatment records accessible by your care team
● Publish before and after images with your consent
● Communicate with you about promotions, services, and updates (with your consent)
● Gather feedback and improve our services
● Comply with legal and regulatory requirements
● Support medical consultations and follow-up care
● Conduct internal analysis and research for service improvement

We may share your personal information with trusted third-party providers, including IT services, marketing agencies, and market researchers. Some of these providers may be located overseas. We take reasonable measures to ensure these parties handle your data in compliance with the Australian Privacy Principles. 

Direct Marketing
We may send you marketing communications about products, services, and offers we think may interest you. You can opt out at any time by using the unsubscribe link in our emails or by contacting us at admin@sknandbod.com.

Please note:
● You may still receive service-related communications (e.g., appointment reminders).
● Opting out of marketing does not automatically disable targeted ads via cookies—you will need to adjust your browser or device settings for that.

Storage & Security
Your personal information may be stored in both digital and physical formats, on our own systems and those of authorised service providers. 

We use safeguards such as encryption, secure servers, password protection, and restricted access to protect your data from loss, misuse, or unauthorised access.

We destroy or de-identify personal information once it is no longer needed or legally required to be kept.

Access & Correction
You have the right to request access to, or correction of, your personal information. You can do so by contacting: admin@sknandbod.com or speaking directly with your clinic.

We may charge a reasonable fee for retrieving information. In certain circumstances, we may refuse access or correction requests, in line with the law, and will provide you with an explanation if that occurs.

Contact Us
If you have questions about this Privacy Policy or wish to make a privacy complaint, please contact us at:
Email: admin@sknandbod.com